Returns and Refunds

We want you to be happy with what you ordered. If something isn’t right, you can return it within 30 days of the delivery date.

The short version

• You have 30 days from delivery to start a return.
• Items must be unused and in their original condition.
• You pay the return shipping cost.
• We refund the price of the item once it arrives back with us.

How to start a return

Email info@bazartravels.com within 30 days of delivery with your order number and which item you would like to return. We will reply with the return address and confirm anything you need to know before you post it.

Please wait for that reply before sending anything back. Returns that arrive without notice can be difficult to match to an order, which slows your refund down.

Return shipping

Return postage is paid by the buyer, and original shipping charges are not refunded. We recommend a tracked service. Until a returned parcel reaches us it is still your responsibility, and we cannot refund an item that never arrives.

The exception is when the fault is ours. If an item arrives damaged, faulty, or is not what you ordered, we cover the return cost and refund your original shipping too. Send a photo with your email and we will sort it out.

Condition of returned items

Items need to come back unused and in their original condition and packaging. Our pins are small and easily marked once they have been pushed into a map or worn, so please check you are happy with an item before using it.

Refunds

Once your return arrives and we have checked it, we issue the refund to your original payment method. Card refunds usually appear within five to ten business days, depending on your bank.

We will email you when the refund is issued. If more than ten business days pass after that email and you still cannot see it, contact your bank first, then get in touch with us.

Items we cannot accept back

• Digital downloads and templates, once they have been downloaded.
• Custom or personalised items made specifically for you.
• Items returned more than 30 days after delivery.

This does not affect your statutory rights, and it does not apply to anything that arrives faulty or damaged.

Questions

Email info@bazartravels.com or use our contact page. For the wider terms covering purchases, see our Terms and Conditions.